Livrare

General Information

This shipping policy applies to all orders placed through the GolbyShop.com website and is valid for products sold by:

URBNZE S.R.L.
Tax Identification Number: 44961699
Trade Register Number: J2021016596400
Address: Bucharest, Sector 3, Str. Sold. Ghiță Șerban, No. 18, Building 8E, Staircase A, Floor 3, Apartment 13, Bucharest County, Romania
Phone: +40 748 220 122
E-mail: contact@golbyshop.com

Made-to-Order Products

The products sold through GolbyShop.com are primarily made-to-order, individually crafted, or customized according to the specifications and options selected by the customer.

Due to the personalized nature of the products, production and delivery times may vary depending on:

  • the complexity of the product;
  • its dimensions and weight;
  • the selected materials and finishes;
  • the volume of active orders;
  • the delivery area.

Delivery Time Confirmation

The estimated delivery time is not automatically displayed on the website and will be communicated to the customer after the order is placed, through a separate phone call or e-mail discussion.

After reviewing the order, the customer will be contacted regarding:

  • the estimated production and delivery timeframe;
  • the shipping method;
  • any additional delivery costs, where applicable.

Placing an order does not guarantee a fixed delivery timeframe until it is confirmed by the seller.

Delivery Method

Deliveries are carried out depending on the nature of the products, their dimensions, weight, order value, and delivery area.

The seller may use:

  • in-house delivery;
  • courier companies or transport partners;
  • customized logistics solutions for large or fragile products.

For certain products or delivery areas, shipping may be carried out exclusively through the seller’s own transport.

Delivery Costs

Delivery costs may vary depending on:

  • the delivery location;
  • the dimensions and weight of the products;
  • the type of transportation required;
  • the total order value.

The final delivery cost will be communicated to the customer before the final confirmation of the order.

Product Reception

The customer is responsible for checking the integrity of the package or product upon delivery.

Any visible damage must be reported immediately upon reception and communicated within a maximum of 48 hours to: contact@golbyshop.com, together with relevant photos.

Delays or Inability to Deliver

There may be situations beyond the seller’s control that may affect the delivery timeframe, including:

  • supplier delays;
  • weather conditions;
  • logistical issues;
  • transportation restrictions;
  • force majeure situations.

In such cases, the customer will be informed as soon as possible regarding the updated estimated delivery timeframe.

Contact

For additional information regarding order deliveries, you may contact us at:

E-mail: contact@golbyshop.com
Phone: +40 748 220 122